So long and Farewell!

Things have been moving quickly for me, and I am entering my last two weeks offering computer tutoring services. I wish that I could have given my clients more notice, but I only just found out my start date at the full-time computer programming academy I will be attending.  Unfortunately there is no way to keep Gentle Computer Consulting going, given the demands of the program.  I will miss working with my awesome clients, but I am very excited to challenge myself!

I hope to help as many clients as possible before I close up shop, and to that end I will continue scheduling appointments through June 20th. Call any time to leave a message, 415-967-1051, or email gentlecomputer@gmail.com to set up an appointment.

For those who need help after I have closed down the business, I have identified a skilled tutor and technician to whom I can refer them: Paul Sednaoui, of http://www.techdaddy.net. He is very capable, and he has gotten great reviews from clients I have directed his way.

In addition, I plan to expand the list of local resources for beginning computer users on my website. Currently it is a calendar compiled quickly for a hackathon, but I hope to make it more comprehensive.

 

It has been a pleasure to work with all of my clients over the years, and I feel so proud of the progress they have made in mastering computers and exploring the internet.  In fact, it is my clients’ advances that made me want to take my own skills to the next level.

Thank you for giving me the chance to work with you!

Lisa

 

Password Maintenance & Heartbleed

heartbleedMany aspects of E-Spring Cleaning make your life more convenient, make your computer run more smoothly, or make the outside of your computer more shiny–like the new toy it once was.  However, password maintenance is also a key component of E-Spring Cleaning, and with a recent security problem affecting most of the world wide web, now is absolutely the time to make sure your passwords are in order!

You may have heard about “Heartbleed,” a security vulnerability uncovered just this week that affects the majority of websites. TIME magazine has a helpful article on the scope of the problem and How to Protect Yourself Against the Heartbleed Bug. For a rather technical description, check out this Q. & A. and accompanying video from the New York Times Bits blog. Now that most websites have protected themselves, it is time for us users to start protecting ourselves.

What this means for you is that you absolutely need to change your passwords. ASAP. Start with the big ones, Yahoo, Facebook, Amazon, Netflix, Dropbox, Google and Gmail. These websites are known to have been compromised. For more on specific sites see Mashable’s “The Heartbleed Hit List: The Passwords You Need to Change Right Now.”

The procedure for changing passwords is a little bit different for each website. If you are having trouble try Googling: “How do I change my Yahoo password?” or “How do I change my Amazon password?” You should be able to get some helpful advice. Follow this link to learn “How to Choose a Good Password.” I have already helped one client update passwords, and I would be happy to set up an E-Spring Cleaning appointment to make sure all of your passwords are in order.

As you start changing your passwords you will most likely get overwhelmed by trying to remember all the new ones.  For beginning users I strongly recommend getting a low-tech paper password organizer, such as The Personal Internet Address & Password Logbook from Peter Pauper Press or Password Pal. These notebooks are like address books, organized A-Z to help you keep track of the many websites you use.  As you change your password for each website, note the email address or username you used to login and then write down your new password and any additional security information.

The paper and pencil system is far from perfect, since anyone who gets their hands on your password organizer can get access to your various accounts on the web, but it is safe from hackers.  Keep your new notebook in a safe place where you can find it but far away from prying eyes.

Alternately you can use a password management service like Last Passor 1Password. I do not recommend these to beginning users as they require being quite comfortable with computer use in general, but both services are very secure. They organize passwords for all of your websites, and they also protect them. As you change all of your passwords in the wake of Heartbleed, you can enter them into the system you choose one by one. I would be delighted to help get this sort of system set up for you. Both work on Mac and PC as well as on mobile devices like iPhone, iPad and Android.

Once again, I am happy to come to you for a discounted two-hour E-Spring Cleaning session where we can work on updating and organizing your passwords. I hope this post was helpful for understanding the scope of the threat and what you need to do to protect yourself from it.

E-Spring Cleaning 2014

keyboard and cloverLast year I had a very successful promotion featuring the idea of E-Spring Cleaning, a thorough cleaning out and reorganizing of your computer and related devices.

This year I am taking the idea of spring cleaning a bit more literally. I propose to come over to clients’ homes or offices and give the outsides of their machines a bit of a scrub-down. Now, you never want to get your electronic devices really wet, but I have some special sprays and wipes I can use to get off some of the persistant grime that can accumulate over the years.

I would be happy to schedule a date to come over and shine up your stuff, but I absolutely encourage you to do a little E-Spring Cleaning on your own. Before you start, there are some useful guidelines to keep in mind, starting with never get your electronic devices wet.  For ideas on how to clean your devices safely I recommend this great article from PCWorld on “How to Clean your PC, Inside and Out.”

Blog launch!

I am very excited to be adding a blog to my Gentle Computer website!  In the next few weeks I expect to be adding some content from past newsletters here.  Then I will begin adding more of my own tips and commentary.

E-Spring Cleaning 2013

A keyboard in springSpring has sprung!  It’s a good time for cleaning out closets, shaking things up, and getting things organized.  How about a little Spring Cleaning for your computer and email account?

While we can always include some reorganization in a regular computer tutoring session, I’m pleased to introduce my new E-Spring Cleaning package.  When I say E-Spring Cleaning, I mean that I would love to help you clear out your email inbox, tidy up your files, and unsubscribe you from electronic mailing lists you don’t remember signing up for.  If your computer is running a little slowly, I can get rid of the cobwebs and clutter to get it going again.  Let’s talk about what kind of E-Spring Cleaning you need and whether you want me to take care of it all or train you as we go.

I’m including a password organizer in the E-Spring Cleaning package because I have had such great success with clients using them so far.  I will offer a choice of the credit card-sized Login Locker password organizer or the comprehensive Personal Internet Address & Password Logbook.

This package has gotten me all excited, and I hope we can make some real headway on clearing your e-clutter.